1. Purpose of the les Collectionneurs Loyalty Programme
The purpose of the les Collectionneurs Loyalty Programme is to enable Collectionneur Customers to:
- Accumulate credits of a value expressed in euros when paying for accommodation and/or restaurant services at a Property that is a member of the les Collectionneurs Network (hereafter the "Credits"); And
- Benefit from accommodation and/or restaurant services when visiting the Properties which are part of the les Collectionneurs Network, up to the value of the collected Credits.
The benefits provided by the les Collectionneurs Loyalty Programme exclusively concern the Properties, located in the euro area, that are members of the les Collectionneurs Network on the day of gain of the Credits.
The benefits provided by the les Collectionneurs Loyalty Programme only apply to bookings made directly with the Property that is a member of the les Collectionneurs Network, either by telephone or through the latter's website, or via the www.lescollectionneurs.com website. These benefits do not apply to bookings made through any physical or online third party (in particular: OTA, agent, tour organizers, Tour Operators or any other distribution channel other than lescollectionneurs.com).
The purpose of the les Collectionneurs Loyalty Programme is also to allow Collectionneur Customers access to an online community space, which is a place of exchange and sharing between Collectionneur Customers and VEGA VOYAGES (hereafter, "the Community Space").
2. Benefits of the les Collectionneurs Loyalty Programme
The les Collectionneurs Loyalty Programme is open to any person of all ages, with a customer account open on the www.lescollectionneurs.com ("Customer Account"). The opening of a Customer Account necessitates the provision by the Collectionneur Customer of his/her contact details (surname, first name, postal address, email, telephone number, the data required to process his/her membership request will be preceded by an asterisk), and a password.
The Collectionneur Customer will be assigned a unique identifier presented in the form of a QR code and a unique number (hereafter "The Loyalty Identifier"), which can be kept in the Wallet of his/her own phone. The Loyalty Identifier will be communicated to the Collectionneur Customer by email after opening his/her Customer Account and is available on the "Loyalty" area accessible through his/her Customer Account.
The Loyalty Identifier is strictly personal and cannot be sold or lent. The retention and use of the Loyalty Identifier falls solely and entirely to the responsibility of the Collectionneur Customer, any use of the Collectionneur Customer Loyalty Identifier will be deemed by the Customer to be their sole responsibility.
The les Collectionneurs Loyalty Programme is reserved to personal and not to professional use.
3. Premium Membership
The Collectionneur Customer may benefit from additional benefits within the les Collectionneurs Loyalty Programme described in article 5 below, in exchange for an annual contribution of 69 euros ("Premium Membership").
Premium Membership may be subscibed at any time on the www.lescollectionneurs.com website via the dedicated form and after accepting these General Terma and Conditions of Use.
The amount of the contribution due for the first year and for each following year on the renewal date of the Premium Membership can be paid by the Collectionneur Customer via the online payment system accessible on www.lescollectionneurs.com. The payment can be made by credit card by means of an online payment system secured with SSL protocol and 3D secure payment system, by the Collectionneur Customer, which needs to fill the information about his/her payment card number and its expiry date. Any fraudulent use of the Customer's payment card falls under the contractual provisions agreed between the Customer and the issuing bank of the card.
Premium Membership is effective as soon as the Collectionneur Customer receives an email confirming his/her Premium membership. The Collectionneur Customer may benefit from the advantages indicated in article 5 below before the expiry of the withdrawal period indicated in article 8 below.
4. Collecting and using the Credits
4.1 Collecting credits
The les Collectionneurs Loyalty Programme allows any Collectionneur Customer to collect credits corresponding to 3% of the amount, VAT inlcuded, of the bill he/she paid to the Property in exchange for the provision of accommodation and/or restaurant services.
As an exception to what stated before, when the Collectionneur Customer firs uses his/her Loyalty Identifier, and in order to cover the costs relating to the issue of the Loyalty Identifier, the Credits collected will correspond to 2% of the amount, VAT included, paid to the Property in exchange for the provision of accommodation and/or restaurant services.
The Credits are collected by the Collectionneur Customer, when paying the Property a bill for accommodation and/or restaurant services, after showing their Loyalty identifier which must be scanned by the Property's staff. In the event that the Credits cannot be assigned on-site and is the subject of a request by the customer after departure from the establishment, the request must remain timely and imperatively be made in the month concerned by the stay or the meal made; furthermore, no request for catch-up can be accepted without showing the related invoice provided by the customer.
Only the accommodation and restaurant services provided by the Properties that are Members of the les Collectionneurs Network guarantee the gain of Credits, excluding any other services (notably spa, wellness treatments, visits, excursions or any other service offered by the Property and provided by a third party service provider).
The accommodation and restaurant services provided by the Properties that are Members of the les Collectionneurs Network in the context of gift boxes or when the payment is done via gift cards do not give the right to gain credits.
Romantik Hotels and Secret Retreat partners do not participate in the les Collectionneurs Loyalty Programme, and no credits can be collected or used in any of the establishments of Romantik Hotels, Secret Retreat or any other partner.
The total amount of credits that the Collectionneur Customer can collect is limited to €250. Beyond this amount, the Collectionneur Customer cannot benefit from additional Credits when paying for accommodation and/or restaurant services provided by the Properties that are members of the les Collectionneurs Network. An email alert will be sent to the Collectionneur Customer automatically as soon as the credits collected reach the threshold of €200 to invite them to use their Credits and to inform them that they cannot collect Credits beyond €250.
The Collectionneur Customer can at any time consult the details of the Credits they have collected, by accessing the "Loyalty" area through their Customer Account (hereafter the "Customer Account").
4.2 Use of credits
The Credits collected may be used by the Collectionneur Customer to "pay" for all or part of the accommodation and/or restaurant services provided by any Property that is a member of the les Collectionneurs Network, excluding any other service or product.
The Credits may only be used for the payment of accommodation and/or restaurant services, reserved directly with the Property concerned, either through their website or by telephone.
Credits are "debited" from the Collectionneur Customer's Customer Account by showing their Loyalty Identifier, which must be scanned by the Property's staff.
The Credits may only be used by the Collectionneur Customer from a minimum of €15 of credits acquired by the Latter.
The Credits may only be used by the Collectionneur Customer who has collected them, and cannot be used by a third party.
The Credits may in no way be reimbursed or paid in cash.
4.3 Validity period of the Credits
The Credits collected by the Customer Collectionneur may be used by the Customer for a period of 12 months from the date on which they are made, this period being extended by 12 months with each new transaction (collection or spend of Credits), the extension of credits being possible only in this case, no further extensions will be made. After 12 months without a transaction, credits will definitely be lost.
4.4 Tracking use of Credits
The Collectionneur Customer can check the amount of credits he or she has used at any time, through his/her Customer Account.
The Customer Collectionneur who wishes to challenge the amount of credits collected or debited as indicated on their Customer Account, must enter VEGA VOYAGES from their request, for the month concerned by the fact that the credits concerned are collected or debited.
Any dispute between a Collectionneur Customer and a Property regarding the number of Credits granted and/or used will be resolved by VEGA VOYAGES after checking the invoice related to the accommodation and/or restaurant services concerned. The Collectionneur Customer already agrees to accept VEGA VOYAGES' decision in this case.
5. Premium benefits
The Premium Membership allows the Collectionneur Customer to collect and use, under the conditions described in article 3 above, credits corresponding to:
- 5% of the amount, VAT included, he/she paid to the Property in exchange for accommodation and/or restaurant services provided by the concerned Property;
- 10% of the amount, VAT included, he/she paid to the Property in exchange for accommodation and/or restaurant services provided by the concerned Property when the concerned Property has been part of the les Collectionneurs Network for less than 3 months on the date of collection of the Credits.
As an exception to what stated above, when the Collectionneur Customer first uses the Loyalty Identifier, and in order to cover the costs relating to the issue of the Loyalty Identifier, the Credits collected will correspond to:
- 4% of the amount, VAT included, he/she paid to the Property in exchange for accommodation and/or restaurant services provided by the concerned Property;
- 9% of the amount, VAT included, he/she paid to the Property in exchange for accommodation and/or restaurant services provided by the concerned Property when the concerned Property has been part of the les Collectionneurs Network for less than 3 months on the date of collection of the Credits.
In addition, The Premium Membership allows Collectionneurs Customers to benefit from the following advantages for the duration of their membership:
- a subscription to les Collectionneurs lifestyle magazine, "les Collectionneurs, le mag" (2 releases/year)
- the possibility of participating in the selection of Properties that are aiming to join the les Collectionneurs Network
- priority invitations and preferential rates for exclusive events organised under the animation of the les Collectionneurs Network (les Collectionneurs Annual Convention, dinners and experiential stays, tastings...).
6. Community Space
Collectionneur Customers benefit from the possibility to use the Community Space by activating their access from their customer account.
The Community Space thus allows Collectionneur Customers access to the various services offered, in particular:
- "News feed" allowing Collectionneur Customers to share their experiences within the les Collectionneurs Network,
- "Events" allowing people to be informed on the events proposed by VEGA VOYAGES and to book their places, for free or by paying a fee determined on a case-by-case basis.
- "Forum" allowing Collectionneur Customers and VEGA VOYAGES to communicate.
- "Groups" allowing Collectionneur Customers to join Collectionneur Customers' communities driven by the same interests.
The conditions of access and use of the Community Area are specified in the General Terms and Conditions of Use of the Community Space accessible when the Collectionneur Customer creates his/her profile.
7. Duration of benefits related to the les Collectionneurs Loyalty Programme
The Collectionneur Customer benefits from the les Collectionneurs Loyalty Programme for the duration of the period during which he or she remains the owner of their Customer Account.
In the event of a Premium Membership, the Collectionneur Customer benefits from the advantages indicated in Article 5 from the day of subscription to the membership, in accordance to the provisions of article 3 above.
The Premium Membership is subscribed for a period of 12 months from this date.
The Premium Membership will be renewed upon expiration, by tacit renewal, for successive periods of 12 months unless cancellation by the Collectionneur Customer at the latest 1 months before the expiry date, finalized through his/her customer space.
The Collectionneur Customer benefits from the regulations of the French Consumer Code which states for the following:
Article L. 215-1 French Consumer Code
« For contracts for the provision of services contracted for a fixed period with a tacit renewal provision, the professional service provider informs the consumer in written form, by nominative mail or by dedicated email, at the earliest three months and at the latest one month before the end of the period given to the Customer to reject the renewal, informing him/her of the possibility of not renewing the contract he/she concluded with a tacit renewal clause. This information, issued in clear and understandable terms, mentions the deadline of no-renewal. If this information is not sent to them in accordance with the provisions of the first paragraph, the consumer may end the contract for free, at any time from the date of renewal.
Any money advance made after the last date of renewal or, in the case of indeterminate duration contract, after the date of change of the initial fixed-period contract, are in this case reimbursed within thirty days from the date of end, deducted from the sums that have been spent, until that date, for the performance of the contract. The provisions of this article apply without prejudice to those that legally subject certain agreements to particular rules with regard to consumer information. »
Article L. 215-3 French Consumer Code
"The provisions of this chapter are also applicable to agreements concluded between professionals and non-professionals."
Article L. 241-3 French Consumer Code
"Where the professional has not processed a refund under the conditions set out in Article L.215-1, the amounts due produce an interest at the legal rate."
The contribution relating to the Premium Membership will be paid by a direct payment by VEGA VOYAGES on the credit card communicated by the Collectionneur Customer at the time of his initial Premium Membership.
In the event of cancelation by the Collectionneur Customer of their Premium Membership, the Customer will continue to benefit from the Classic benenefits unless he or she wishes to no longer take advantage of his/her benefetis.
7.1 Termination at the initiative of VEGA VOYAGES
VEGA VOYAGES reserves the right to end the les Collectionneurs Loyalty Programme and to cancel any Premium Membership in the event the Collectionneur Customer uses the Loyalty Identifier in a way that does not comply with the provisions of these General Terms and Conditions of Use. Such termination will, if applicable, be communicated to the Collectionneur Customer by email and will be effective 8 days after such a notification.
7.2 The result of the end of the les Collectionneurs Loyalty Programme
In the event that the Collectionneur Customer is no longer a member of the les Collectionneurs Loyalty Programme, for any reason whatsoever, the Collectionneur Customer will no longer be able to collect new Credits. Credits not used on the day of the end of the membership will be definitively lost and will not be subject to compensation in any form whatsoever.
8. Right of withdrawal in the event of a Premium Membership
In accordance with the regulations in force, the Collectionneur Customer benefits from a right of withdrawal for a period of 14 days from the date of subscription of his/her Premium Membership.
The Collectionneur Customer may exercise his/her right of withdrawal before the expiry of the aforementioned period of time by clicking on the withdrawal link accessible on their Customer Account or by sending the form listed in these General Terms and Conditions of Use to VEGA VOYAGES, at the following address: les Collectionneurs, Service Fidélité, Bords de Seine 1 - 3, esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.
By exercising his right of withdrawal, the Collectionneur Customer loses all of the benefits (and in particular the Credits) that could have been acquired during the period that goes from the date of start of the Premium Membership to the date of withdrawal.
The refund of the sums due is made within 14 days at the latest.
9. Privacy policy
As part of the membership of the les Collectionneurs Loyalty Programme and for the purposes of its implementation, VEGA VOYAGES needs to collect personal data concerning the Collectionneur Customer.
All of the conditions under which VEGA VOYAGES collects, treats and preserves these personal data are listed in the Privacy Policy accessible at https://www.lescollectionneurs.com/charte-de-confidentialite.
9.1 Entities in charge of data management
Data collected directly or indirectly for the membership and implementation of the les Collectionneurs Loyalty Programme are processed by one or more of the following legal entities:
VEGA GESTION, a public limited company with a capital of €100,000 and registered headquarters at Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered with the Nanterre RCS number B382 256 857;
VEGA VOYAGES, a public limited company with a capital of 257,700 € and registered headquarters at Bords de Seine 1 - 3, esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered with the Nanterre RCS number 422 044 693.
9.2 Collectionneur Customer's rights
The Collectionneur Customer has the following rights regarding personal data collected within the framework of his/her membership of the les Collectionneurs Loyalty Programme.
These rights may be exercised free of charge, unless it concerns unjustified or excessive demands. If applicable, VEGA VOYAGES will invoice reasonable administrative costs incurred in responding to the demands of the Collectionneur Customer.
Right of access, modification and suppression
The Collectionneur Customer may have access to data concerning him or her, to modify them or modify their communication agreements:
- by sending an email to the address
aide@lescollectionneurs.com;
- by writing to: VEGA VOYAGES, les Collectionneurs, Service Fidélité, Bords de Seine 1 - 3, esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.
Right of objection
The Collectionneur Customer may also, for legitimate reasons, object to the processing of data concerning him or her by writing to the above address.
Right of data portability
In the above-mentioned cases, the Collectionneur Customer may request that his/her data is transferred, either directly to them or to another service provider designated by them.
Right of claim
The Collectionneur Customer has the right to lodge a complaint with the CNIL (the French Commission nationale de l'informatique et des libertés) if they consider that the use of their personal data does not comply with data protection regulations or if they have reason to believe that their personal information is or has been used in a way that does not comply with the law.
10. Complaints and claims
In the event of a dispute between a Property and the Collectionneur Customer regarding the collection or use of Credits, or in the event of a report by the Collectionneur Customer of an error in this respect, the latter must file a complaint with VEGA VOYAGES within a maximum of a month from the date of the fact that caused him or her to complain, via their Customer Account or by contacting the Travellers Service - Les Collectionneurs Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - France, either by email to aide@lescollectionneurs.com or by telephone calling the 01 78 94 78 39 (non-surcharated number, price of a local call) from Monday to Friday, excluding public holidays.
11. Disputes
These General terms and Conditions of Use are subject to French law.
In the event of a dispute, the parties agree to seek an amicable resolution before taking any litigation action. Any complaint will therefore be sent in writen form to VEGA VOYAGES at the following address: les Collectionneurs, Service Fidélité, Bords de Seine 1 - 3, esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.
The Collectionneur Customer is informed that they may also send a complaint to the European platform for online dispute resolution accessible at the following URL:
https://ec.europa.eu/consumers/
In the event that no agreement is reached by an attempt to resolve the dispute amicably, the most diligent party may, free of charge, use the services of the French Tourism and Voyages Mediator, BP 80 303 - 75823 Paris Cedex 17 www.mtv.travel.
If the parts are not able to agree on any amicable agreement, the dispute may be taken before a competent court.
Withdrawal form - Article L. 221-5 of the French Consumer Code
To the attention of VEGA VOYAGES, Service Fidélité, Bord de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered at no. 422 044 693 RCS Nanterre.
Tel: 01 78 94 78 39
Email: aide@lescollectionneurs.com
I express here my will of withdrawal from the Premium Membership of the les Collectionneurs Loyalty Programme
Subscribed on:
Name of consumer(s):
Address of consumer(s):
Signature of the consumers(s) (only in the event of notification of this form on paper):
Date:
