General conditions of use

Les Collectionneurs Loyalty Programme

1. Features of the programme
The purpose of the loyalty programme offered by les Collectionneurs is to enable the members of the loyalty programme to benefit from the advantages described below during their visits to Les Collectionneurs' hotels and restaurants.

2. Establishments participating in the programme
If an establishment leaves the les Collectionneurs network after booking but before the stay, the member will receive no credit.  Hotels outside the Eurozone cannot offer the les Collectionneurs loyalty programme. 

3. Joining the programme

3.1. Conditions of membership

Any person having achieved the age of majority according to the law of the country of the member may participate.  Membership of the loyalty programme is free and the loyalty card is strictly personal: it may be neither sold nor lent. It does not constitute a method of payment.  The member is responsible for any transaction from and into their account.  Possession of a personal email address is required for membership of the programme. The same email address cannot be used for two members.  Members of the programme accept that it may be modified, in whole or in part, at any time and without prior notice; they can take note of the modifications by consulting the website www.lescollectionneurs.com. The current general conditions of use are applicable from 01/06/2014.

3.2. How to join

3.2.1. In hotels and/or restaurants participating in the programme

The customer can join the les Collectionneurs Loyalty Programme when visiting a hotel or restaurant participating in the programme. The receptionist or waiter will issue the card after having taken down personal details. The member can thenceforth benefit from the full range of services provided by the loyalty programme.  The new member may log in to their customer account on the site www.lescollectionneurs.com (an email will be sent with their login and password).

3.2.2. On the www.lescollectionneurs.com
Membership of the "les Collectionneurs" programme can also be done via a membership form available on the www.lescollectionneurs.com "My Account". A valid email address per member must be provided. The member will be able to pick up his or her physical card the next time he or she visits a hotel and/or restaurant participating in the programme.

4. Receipt and use of the card
The card is issued to the member at the end of their first visit to the hotel and/or restaurant after registration for the programme. Use of the card constitutes acceptance by the member of the rules of the programme.  The commitments or rules to be respected by the member in order to exploit the programme's benefits:

- Present your card when you visit a hotel or restaurant.
- Do not give or lend your card to a third party.
- Do not defraud or attempt to defraud in order to receive credits.

5. Cancellation conditions & procedures

5.1. At the instigation of the member
The member may decide at any moment to no longer participate in the les Collectionneurs programme. Such termination of membership implies complete withdrawal from the programme and the definitive end of any relationship between the programme manager and the member (complete deletion of all data relating to the member and loss of all credits). The member may proceed with such termination by sending a letter addressed to les Collectionneurs - Programme de Fidélité les Collectionneurs, Marketing Department - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

5.2. At the instigation of the programme manager
Any use of the les Collectionneurs loyalty card contrary to these general terms and conditions may be sanctioned by the immediate cancellation of the card, its benefits, the closure of the account and the deletion of all accumulated credits, without any compensation being claimed by the member for any reason whatsoever.

In the event of termination of the programme at the initiative of the Manager, the latter will have a period of two months after the closure of the programme to use their credits. The deletion of the member's personal data in the les Collectionneurs database will be effective within two months from the date of termination of the programme.

6. Credit  accummulation

6.1. Purchase regulations

6.1.1. General regulations
No money can be returned for credits collected, lost or unused.

6.1.1.1. Conditions of collection
Members of the les Collectionneurs programme collect credits when they make a reservation in a hotel and/or restaurant participating in the loyalty programme by one of these methods:

- Direct booking with an establishment belonging to les Collectionneurs.
- Book on the www.lescollectionneurs.com. The member must log in to their customer account to collect credits.  Credits are definitively acquired on the day of departure from the hotel or after payment of the restaurant bill.
- Booking through the les Collectionneurs call centre on +33 1 72 72 92 02 from abroad. Credits are definitively acquired on the day of departure from the hotel or after payment of the restaurant bill.

6.1.1.2. Eligible Services
- Hotel (price for one night with breakfast)
- Restaurant (total amount of the bill)
- Other services on the discretion of the establishment. Ask your hotelier or restaurateur.

6.1.1.3. Eligible and non-eligible tarifs
Eligible tariffs offer the right to benefit from the programme. All public rates, displayed in the establishment or on www.lescollectionneurs.com, are eligible. Group rates, seminars, Tour Operators, as well as purchase and use as a means of payment or gift boxes are not eligible to collect or use credits. With regard to the brand's highlights, it is necessary to refer to the particular conditions of each offer in order to find out whether the offer gives the right or not to collect or use of credit or any other benefits related to the programme. Services whose reservations are made by an agent or a third party, for example a tour operators, Tour Operators or another distribution channel with the exception of the Les Collectionneurs Reservation Centre or the www.lescollectionneurs.com website, do not entitled to any credit or other benefit related to the programme.

6.1.1.4. Amount collected
When used in a hotel: members collect 3% of their spend (one night stay with no extras and breakfast).
For use in a restaurant: members collect 3% of the total amount of the bill. For each use, a member can collect for a maximum of 10 people.

6.1.2. Exceptions

6.1.2.1. First purchase
When a member joins the loyalty programme, a fee is deducted from the amount collected by the member in the amount of 0.5% of his/her bill. Thus, when joining the programme, the member will only collect 2.5% of their bill in a les Collectionneurs hotel or restaurant.

6.1.2.2. Temporary increase in the percentage collected
Les Collectionneurs establishments may decide to increase the general rule for a limited period.  Thus, regardless of the type of establishment (hotel or restaurant), the les Collectionneurs member establishment may decide to increase to 5% or 7% the percentage paid back to the programme member as a result of their usage. The first purchase rule remains valid even if the les Collectionneurs member establishment has decided to increase the general rule. The 0.5% will be deducted, as admin charges, from the 5% or 7%.

6.2. Validity of "credits accumulated"
Credits awarded have a validity of 18 months from their registration date to be used. This validity is extended by 18 months each time the member makes a new reservation by presenting their card.

7. Conversion and use of credits

7.1. General rules
To use their credits, the member must have a minimum of €15 of acquired credits and a maximum of €250 of acquired credits. Credits acquired are strictly limited to the amount of €250 per account, beyond this amount the member can no longer accumulate new credits on their account even if they make new accommodation or restaurant reservations. As far as possible, the member must use all or part of the credits already acquired without waiting to reach the limit of €250. An email alert will be sent to the member automatically as soon as their credit level has reached the threshold of €200 to invite them to make use of their credits and to inform them of the imminent blocking of their credits as soon as €250 is reached. The credits acquired are nominative, so cannot be used or transferred to another person other than the one identified on the loyalty card.

7.2. Conditions of use
Credits can be used to pay for all or part of the services consumed in les Collectionneurs establishments. Members of the les Collectionneurs programme can only use their credits if they make a reservation in a hotel and/or restaurant participating in the loyalty programme by one of the following means:

- Direct booking with an establishment belonging to les Collectionneurs.
- Online booking via the www.lescollectionneurs.com. The member must log in to their customer account to collect credits.  Credits will be definitively acquired on the day of departure from the hotel or after payment of the bill in a restaurant.
- Booking via the les Collectionneurs Call Centre on 0892 230 075 from within France and on +33 17272 9202 from abroad.
- All public rates displayed in the establishment or on www.lescollectionneurs.com are eligible for the benefits.

Group rates, seminars, Tour Operators, as well as the purchase and use of gift certificates or gift boxes as a means of payment, are not eligible to collect or use credits. The list of establishments participating in the programme can be found on the www.lescollectionneurs.com. No currency can be returned or exchanged on a credit collected. When using the credit to pay for your service, you accumulate credits on the remaining amount to be paid after deducting the amount of credit used.

8. Errors and retroactive claims
If the member finds that their credits have not been correctly credited, or if the member is wrongly denied a credit or benefit relating to their membership, the liability of les Collectionneurs will be limited to the correct recording of credits on their account. The member has a period of two months following the date of departure from the establishment to send a letter to les Collectionneurs, Loyalty Programme - Travellers Service, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE. They must explain the purpose of their complaint and attach a copy of the invoice as well as the reservation concerned, made on behalf of the member  or by email to service@lescollectionneurs.com.
Membership of the loyalty programme must have been made before or during the stay, any services that took place before the member's registration in the loyalty programme are not eligible for credit collection. 

9. Programme communication
Members can read all information related to their membership of the les Collectionneurs Programme on the www.lescollectionneurs.com. Members of the programme are offered the right to receive electronic commercial communications from the programme. If a member no longer wishes to receive commercial communications by e-mail, they can unsubscribe at any time. Any change of email address, mobile phone, name and/or postal address, or any other information that may be required must be made by the member on their customer account on the www.lescollectionneurs.com.

10. CNIL (National Commission for Information Technology and Civil Liberties) and applicable law
The data collected is processed by les Collectionneurs, who are responsible for its processing within the framework of the membership and management of the programme as well as the management of complaints and the communication of information. In accordance with the provisions of the law of 6 January 1978 as amended, each member of the programme has the right to access, query, correct and delete data concerning them. Exercising the right to delete one's data during the programme will result in the termination of the programme within the meaning of article 5.1 of these terms and conditions. They may exercise their rights by post accompanied by a copy of an identity document addressed to les Collectionneurs, Programme de Fidélité les Collectionneurs - Service Marketing - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE Any membership of the programme implies the unreserved acceptance of these general conditions by the members. These current general conditions prevail over any previous text. 

In the event of a dispute between a member and les Collectionneurs, the parties undertake to seek an amicable settlement as a matter of priority. FRENCH LAW ALONE IS APPLICABLE. Any dispute or litigation that may arise within the framework of the present agreement that is not resolved amicably between the parties will be submitted to the competent courts of Paris. The most recent version of these General Terms and Conditions of Use of the les Collectionneurs Programme is available on the website www.lescollectionneurs.com and replaces all previous versions.

Customer Account

1. Creation of a customer account 
The creation of a customer account is done via a form available on lescollectionneurs.com. A valid email address as well as a password chosen by the beneficiary of the customer account are mandatory for the creation of a customer account. The customer will receive confirmation by email. The beneficiary of the customer account is responsible for all transactions to and from their account. Any change of email address, name, postal address, or any other information that may be required must be made by the beneficiary of the customer account on their own customer account.

2. CNIL (National Commission for Information Technology and Civil Liberties) and applicable law
In accordance with the provisions of the law of 6 January 1978, each beneficiary of a customer account has the right to access, query, correct and delete data concerning them. Exercising the right to delete their data will result in the cancellation of their customer account. They may exercise their rights by post accompanied by a copy of an identity document addressed to les Collectionneurs, Programme de Fidélité " les Collectionneurs " - Service Marketing - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

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To allow the restaurateurs and hoteliers of our community to once again share special moments with you, and welcome you under the best possible conditions in their establishments, specific COVID-19 health measures have been adopted along with additional measures to best adapt these policies to their unique type of operations. For details of the health policies implemented, please contact the particular establishment directly.

If the expiry date of the gift boxes and cheques falls between 1st April 2021 and 30 June 2021, it will be extended to 31 December 2021. Please check the date of validity of your particular gift box or certificate by clicking on this link

Should you wish to modify the validity date of another gift box or certificate (in accordance with our general sales conditions), simply enter the "gift box and certificate" section located above the very same page.