Sales Terms and Conditions - Gift shop
Sales terms and conditions

Ordering gift boxes and gift certificates

These terms and conditions govern the relations between VEGA VOYAGES, a limited liability company (SARL), with a capital of €257, 700.00 and headquarters at Bords de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered under no. 422 044 693 at the trade register (RCS) of Nanterre (« VEGA VOYAGES ») and each individual acquiring a les Collectionneurs Gift box or a les Collectionneurs Gift certificate (the « Customer ») for us by that individual or a third person (the « Beneficiary »).

They specify the conditions that apply to the sale and use of the les Collectionneurs Gift boxes and the les Collectionneurs Gift certificates.

Any order of a les Collectionneurs Gift box or Gift certificate, by whatever method and whatever the details, implies full and complete acceptance of these Terms and Conditions of Sale and Usage, which the customer hereby recognises and expressly accepts. The customer must guarantee that the Beneficiary will respect the provisions in these Terms and Conditions of Sale and Usage, especially with regard to using the les Collectionneurs Gift boxes and the les Collectionneurs Gift certificates.

  • Description of the les Collectionneurs Gift boxes and les Collectionneurs Gift certificates
  • Order methods for les Collectionneurs Gift boxes and les Collectionneurs Gift certificates
  • Les Collectionneurs Gift boxes and certificates - Pricing
  • Order fulfilment
  • Right of withdrawal
  • Les Collectionneurs Gift boxes and Gift certificate Terms and Conditions of Use
  • Reserve accommodation or restaurant services included in les Collectionneurs gift boxes (or e-gift Boxes) or to be paid for with les Collectionneurs gift certificates 
  • Complaints - Guarantee
  • Intellectual property/copyrights
  • Privacy Policy
  • Disputes
  • Legal information
  • Rules and competitions
  • les Collectionneurs, the box

Description of the les Collectionneurs Gift boxes and les Collectionneurs Gift certificates

VEGA VOYAGES is part of the CHÂTEAUX & HÔTELS COLLECTIONS GROUP together with VEGA GESTION, the company that runs, under the brand name "les Collectionneurs", a network of independent hotel and restaurant operators.

VEGA VOYAGES commercialises the les Collectionneurs Gift boxes and les Collectionneurs Gift certificates allowing the Beneficiaries to enjoy the services provided by the members of the les Collectionneurs network, under the conditions described hereafter.

Description of the les Collectionneurs Gift boxes

VEGA VOYAGES offers the operators of the establishments that are member of the les Collectionneurs network the possibility to participate in offers of accommodation and restaurant services as well as related services, grouped by theme and to be provided for a fixed price (the "les Collectionneurs Gift boxes").

The les Collectionneurs Gift boxes allow users to benefit from, primarily, accommodation and/or restaurant services provided by establishments that are member of the les Collectionneurs network and who are participating in each offer (the "Participating establishments").

Les Collectionneurs Gift Boxes are redeemed by a voucher identified by a unique 12 digit number (14 digits in the case of les Collectionneurs Gift Boxes sold before 25 September 2019), a detailed description of the services to be provided at the Participating Establishments concerned on the date of issue of the les Collectionneurs Gift Boxes concerned, and these General Terms and Conditions of Sale and Use. These elements will be displayed, depending on the choice of the Customer, either on a physical medium sent by postal mail ("Physical les Collectionneurs Gift boxes"), or by means of a dematerialised medium sent by email ("les Collectionneurs e-Gift boxes").

The accommodation and/or restaurant services, as well as, if applicable, related services that will be provided by the Participating establishments are described in detail for each type of Gift box, and can be found on the following website: https://www.lescollectionneurs.com (the "lescollectionneurs.com website").

The les Collectionneurs Gift boxes may only be used in the participating establishments in question. VEGA VOYAGES may be forced, for reasons beyond their control, to modify the list of participating establishments concerned. For this reason, the company agrees that the up-to-date list of the Participating establishments concerned for all of its offers will at all times be available on the lescollectionneurs.com website .

Description of the les Collectionneurs Gift certificates

VEGA VOYAGES issues les Collectionneurs Gift certificates with a face value of 100, 150 and 200 euros, that can be used to pay for accommodation and restaurant services, as well as for activities related to these services provided by the entirety of the establishments that are members of the les Collectionneurs network, except for those that are not part of the euro zone (the "les Collectionneurs establishments").

Les Collectionneurs Gift Certificates are redeemed by a voucher identified by a unique number with 12 digits (14 digits in the case of les Collectionneurs Gift Vouchers sold before 25 September 2019), specifying the face value concerned (100, 150 or 200 euros) and these General Terms and Conditions of Sale and Use. These elements will be displayed, depending on the choice of the Customer, either on a physical medium sent by postal mail ("Physical les Collectionneurs Gift certificates"), or by means of a dematerialised medium sent by email ("les Collectionneurs e-Gift certificates"). The list of les Collectionneurs establishments can be found in the printed (paper) guide that comes with the Physical les Collectionneurs Gift certificates, as well as on the lescollectionneurs.com website.

The accommodation and/or restaurant services, as well as, if applicable, related activities that will be provided by the les Collectionneurs establishments are described on the lescollectionneurs.com Website .

The les Collectionneurs Gift certificates may only be used in the les Collectionneurs establishments (with the exception of establishments that are situated outside the euro zone) that are members of the les Collectionneurs network on the day the certificates are used by the Beneficiary.

Order methods for les Collectionneurs Gift boxes and les Collectionneurs Gift certificates

Les Collectionneurs Gift boxes and les Collectionneurs Gift certificates can be ordered on line via the lescollectionneurs.com website in the section dedicated to les Collectionneurs Gift boxes and les Collectionneurs Gift certificates.

For every order, the Customer must specify the type and number of the required les Collectionneurs Gift boxes or les Collectionneurs Gift certificates, in which form they should be provided (Physical les Collectionneurs Gift boxes or les Collectionneurs e-Gift boxes; Physical les Collectionneurs Gift certificates or les Collectionneurs e-Gift certificates), full contact details, the delivery method selected, as well as the delivery address where the Physical les Collectionneurs Gift boxes or the Physical les Collectionneurs Gift certificates should be delivered if this differs from the Customer's address.

The sale will only be confirmed after the Customer has accepted these Terms and Conditions of Sale and Usage and VEGA VOYAGES has received the amount due for the order.

Once the order had been confirmed, VEGA VOYAGES will send the Customer a confirmation email including all relevant information.

Les Collectionneurs Gift boxes and certificates - Pricing

The price of each les Collectionneurs Gift box as displayed on the lescollectionneurs.com Website will be the applicable price on the order date.

The price of each les Collectionneurs Gift certificate corresponds to its face value as displayed on the lescollectionneurs.com Website on the order date.

If the Customer has chosen Physical les Collectionneurs Gift Boxes or Physical les Collectionneurs Gift Certificates, a packaging cost of €5 (for the physical case and the paper components) will be applied in addition, as well as delivery costs calculated according to the number of physical les Collectionneurs Gift Boxes or Physical les Collectionneurs Gift Certificates and the place of delivery, as expressly indicated on the lescollectionneurs.com Website before confirmation of an order.

If the Customer has chosen les Collectionneurs e-Gift boxes or les Collectionneurs e-Gift certificates, delivery costs do not apply.

In accordance with the applicable regulations, the amounts paid by the Customer for the purchase of les Collectionneurs Gift boxes or les Collectionneurs Gift certificates is situated outside the circumstances where VAT is applied. Delivery costs are subject to VAT at the current applicable rate.

The les Collectionneurs Gift boxes and les Collectionneurs Gift certificates, as well as the delivery costs, must be paid upon ordering, in euros, using a debit/credit card that belongs to the Customer (bank card, VISA, Eurocard/Mastercard, American Express, e-bank card, JCB, Diners). In this case, the payment takes place by means of an online payment system, that is SSL protocol secured and uses 3D secure. The Customer has to enter his/her payment card number and the expiry date.

If the Customer does not have a debit/credit card, the order may be paid by bank cheque. In this case, the Customer must first send the order details (product, quantity, delivery method) to service@lescollectionneurs.com. Once the Customer Services department has confirmed availability of the desired product(s), including the total chargeable amount, the Customer must send a cheque for the total order amount (including shipping costs) payable to VEGA VOYAGES, at the following address: Service Marketing - les Collectionneurs - Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX, FRANCE.

Once the cheque has been received, it will be cashed in by VEGA VOYAGES in order to ascertain the validity of the payment. Only then can the order be fulfilled and products be sent to the Beneficiary.

Any fraudulent use of the Customer's payment card falls under the contractual provisions agreed between the Customer and the issuing bank of the card.

Invoices corresponding to the les Collectionneurs Gift boxes and les Collectionneurs Gift certificates ordered by the Customer will be sent to the Customer by email within (1) business day after fulfilment of the order.

Order fulfilment

Fulfilment of orders for les Collectionneurs Gift boxes and certificates in physical form

Orders for Physical les Collectionneurs Gift boxes and Physical les Collectionneurs Gift certificates will be processed within 48 working hours from the validation of the order by VEGA VOYAGES, confirmed by email sent to the Customer's email address

Physical les Collectionneurs Gift boxes and Physical les Collectionneurs Gift certificates are sent by postal mail as detailed by the Customer when passing the order (Colissimo Expert or Chronopost), to the delivery person and address which the Customer has expressly indicated when making the order.

Using its logistics subcontractor, VERA VOYAGES will inform the Customer by email when the Physical les Collectionneurs Gift boxes and Physical les Collectionneurs Gift certificates ordered have been shipped, including the tracking number of the shipping agent selected by the Customer for the order.

Estimated delivery date/times are communicated by VEGA VOYAGES' delivery service providers as follows:

Delivery by Colissimo Expert France:

Delivery deadline: 3 to 4 working days (72-96h) from the time of dispatch (for metropolitan France) Delivery times for deliveries outside mainland France vary depending on the destination.
This delivery time takes into account periods of intense activity such as the festive period and slowdown due to the pandemic. 

Delivery by Chronopost:

Delivery deadline: 1 to 2 working days (24-48h) from the time of dispatch (for metropolitan France) Delivery times for deliveries outside mainland France vary depending on the destination. There are no deliveries on Saturdays.
This delivery time takes into account periods of intense activity such as the festive period and slowdown due to the pandemic. 

Shipments are carried out as follows:

Monday through to Thursday (excluding public holidays):

- ordered before 10:00: shipped the same day;

- ordered after 10:00: shipped the day after;

Fridays (excluding public holidays):

- ordered before 10:00: shipped the same day;

- ordered after 10:00: shipped the following day.

Orders placed on a Saturday or Sunday will automatically be considered as orders placed on Monday before 10 a.m. Orders placed on a public holiday will be processed the following day (weekends excluded).

During busy ordering periods (e.g. end-of-year holidays), the delivery times listed above may be extended by a few days: 

As a result of the confinement measures imposed to prevent Covid-19 from spreading, our e-commerce activity has been heavily impacted. Order processing times may be extended during this period. Thank you in advance for your patience.

The Customer is solely responsible for ensuring the information communicated during the order process is correct, especially the information regarding the recipient and the delivery address for any Physical les Collectionneurs Gift boxes and Physical les Collectionneurs Gift certificates ordered. Under no circumstances will VEGA VOYAGES be held responsible when a delivery is returned due to an incomplete or incorrect order and the costs for resending the order will be entirely borne by the Customer. If the recipient is absent and a delivery notification is provided, VEGA VOYAGES may in no case be held responsible for any deterioration of the les Collectionneurs Gift boxes or les Collectionneurs Gift certificates due to the fact that they are collected late. Any delay in delivery will under no circumstances result in reimbursement and payment of interests.

Order fulfilment for les Collectionneurs e-Gift boxes and les Collectionneurs e-Gift certificates

Any orders for les Collectionneurs e-Gift boxes or e-Gift certificates are processed when VEGA VOYAGES validates the order and this is confirmed by an email addressed to the Customer.

The les Collectionneurs e-Gift boxes and les Collectionneurs e-Gift certificates are sent to the Customer by email, to the address expressly indicated by the Customer when ordering.

Right of withdrawal

The Customer may exercise his/her right to withdraw from the purchase within fourteen clear days from the date the les Collectionneurs Gift boxes and/or les Collectionneurs Gift certificates are received by him or the Beneficiary, without having to give any reasons or paying any penalties.

The right of withdrawal must be exercised by the Customer within the aforementioned timeframe, by using the form attached to this document (also accessible in electronic form via https://lescollectionneurs.typeform.com/to/YfrDFT) or by any other unambiguous statement expressing his/her wish to withdraw from the purchased, addressed by postal mail to: Service Marketing - les Collectionneurs - Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - France or by email to service@lescollectionneurs.com.

If the right of withdrawal is exercised with regard to a Physical les Collectionneurs Gift box or a Physical les Collectionneurs Gift certificate, the Customer must return this to VEGA VOYAGES as soon as possible and at the latest within fourteen days following the notification of his/her decision to withdraw from the purchase. The costs for returning Physical les Collectionneurs Gift boxes and Physical les Collectionneurs Gift certificates will be borne by the Customer. Any Physical les Collectionneurs Gift box and any Physical les Collectionneurs Gift certificate that is returned by the Customer must be in perfect condition.

If the right of withdrawal is exercised with regard to a les Collectionneurs e-Gift box or a les Collectionneurs e-Gift certificate, the Customer must notify VEGA VOYAGES within the aforementioned timeframe, providing the following information: surname and first name, order number, les Collectionneurs Gift box number, les Collectionneurs Gift certificate number.

All withdrawals carried out in accordance with the provisions of this article will result in reimbursement of the full amounts paid, including the delivery costs at the rate of standard delivery, within fourteen (14) days from the date when the Customer informed VEGA VOYAGES of his/her decision to withdraw from the purchase.

The repayment will be done by the same means the Customer used for the initial payment.

If the les Collectionneurs Gift box or the les Collectionneurs Gift certificate is used by the Customer or the Beneficiary before the aforementioned withdrawal period has expired, the Customer or Beneficiary will be deemed to have waived his/her right of withdrawal.

Les Collectionneurs Gift boxes and Gift certificate Terms and Conditions of Use

Les Collectionneurs Gift boxes Terms and Conditions of Use

Each les Collectionneurs Gift Box is identified by a unique twelve-digit code, or (14 digit code for les Collectionneurs Gift Boxes sold before 25 September 2019) and activated by VEGA VOYAGES within 48 hours of the Customer's order being processed.

As of September 25, 2019, the (new collection) les Collectionneurs Gift boxes (or e-Gift boxes) are valid for a period of 24 months from the purchase date via VEGA VOYAGES. 

The les Collectionneurs Gift boxes from the previous collection, marketed before September 25th, 2019, are valid for a period of 18 months from the date of purchase via VEGA VOYAGES.

The validity of les Collectionneurs Gift boxes (or e-Gift boxes) of the new collection sold from September 25th, 2019) may be, exceptionally, extended one time for a maximum period of 3 months after the initial validity expiry date. Any request for extension of the validity must be sent in writing by the Beneficiary to service@lescollectionneurs.com before the initial expiry date.

Any request for extension expressed over one (1) month after the effective expiry date will not result in an extension and cannot be used by the Beneficiary as a reason to file a complaint.

The validity of les Collectionneurs Gift boxes (or e-Gift boxes) of the previous collection commercialised before September 25th, 2019) may be, exceptionally, extended one time for a maximum period of 6 months after the initial validity expiry date. Any request for extension of the validity must be sent in writing by the Beneficiary to service@lescollectionneurs.com before the initial expiry date.

Any request for extension expressed over one (1) month after the effective expiry date will not result in an extension and cannot be used by the Beneficiary as a reason to file a complaint.


With regard to Physical les Collectionneurs Gift boxes, this date corresponds to the date of purchase by the Customer, as indicated on the order confirmation email sent to the Customer.

With regard to les Collectionneurs e-Gift boxes, the validity period is indicated on the documents sent to the Customer by email.


The Participating Establishments involved in each les Collectionneurs Gift Box offer are obliged to provide all services included in the package price or, if they are not available, to provide equivalent services or services of an equivalent monetary value.

Any tourist taxes are to be paid by the Beneficiary at/to the establishment. For more information, please go to https://www.service-public.fr/particuliers/vosdroits/F2048.

The Beneficiary may at any time verify the validity period of a les Collectionneurs Gift box (or e-Gift box) via the lescollectionneurs.com website, by clicking on "Check the validity of a gift" button in the section regarding les Collectionneurs Gift boxes.

Les Collectionneurs Gift boxes (or e-Gift boxes) do not specify any name and may be used by any person in possession of the Gift box. Responsibility for the les Collectionneurs Gift boxes rests entirely with the person who has it in possession and there is no recourse in case of loss or theft.

Les Collectionneurs Gift boxes (or e-Gift boxes) cannot be reimbursed or exchanged, either in whole or in part, against cash or other les Collectionneurs Gift boxes (or e-Gift boxes).

Les Collectionneurs Gift boxes (or e-Gift boxes) may possibly be cumulated with other les Collectionneurs Gift boxes (or e-Gift boxes), and/or with les Collectionneurs Gift certificates, provided the establishment registering the reservation accepts the cumulation beforehand.

The services included in les Collectionneurs Gift boxes (or e-Gift boxes) may not be separated: they must be used in full, in one go, with one single Participating Establishment or les Collectionneurs establishment.

Any services not included in a les Collectionneurs Gift box (or e-Gift box) must without fail be paid by the Beneficiary to the Participating Establishment concerned, in accordance with the terms and conditions of the latter.

Les Collectionneurs Gift Certificates terms and conditions of use

Each les Collectionneurs Gift Certificate is identified by a unique twelve-digit code, or 14 digit code for les Collectionneurs Gift Boxes sold before the 25 September 2019, activated by VEGA VOYAGES within 48 hours of the Customer's order being processed.

Les Collectionneurs Gift certificates are valid for a period of {[#2]} months from the date of purchase via VEGA VOYAGES.

For Physical les Collectionneurs Gift certificates, this date corresponds to the date of purchase by the Customer as indicated on the order confirmation email sent to the Customer.

For les Collectionneurs e-Gift certificates, the validity period is indicated on the documents sent to the Customer by email.

The Beneficiary may at any time check the validity period of a les Collectionneurs Gift certificate (or e-Gift certificate) via the lescollectionneurs.com website, by clicking on "Check the validity of a gift" button in the section regarding les Collectionneurs Gift certificates.

Les Collectionneurs Gift certificates (or e-Gift certificates) cannot be reimbursed or exchanged, either in whole or in part, for cash or other les Collectionneurs Gift certificates (or e-Gift certificates). Les Collectionneurs Gift certificates (or e-Gift certificates) may possibly be cumulated with other les Collectionneurs Gift certificates (or e-Gift certificates), and/or with les Collectionneurs Gift boxes (or e-Gift boxes), provided the establishment registering the reservation accepts the cumulation beforehand.

Les Collectionneurs Gift certificates (or e-Gift certificates) may be cumulated with other les Collectionneurs Gift certificates (or e-Gift certificates), using multiple les Collectionneurs Gift certificates or e-Gift certificates to pay for a service), but under no circumstances may they be used for a promotional offer or a special campaign.

The services included in les Collectionneurs Gift certificates (or e-Gift certificates) may not be separated: they must be used in full, in one go, with one single Participating establishment or les Collectionneurs establishment.

If the services provided by the les Collectionneurs establishment to the Beneficiary of the les Collectionneurs Gift certificate or e-Gift certificate is of a lesser value than the face value indicated on the les Collectionneurs Gift certificate or e-Gift certificate, the Beneficiary and/or the Customer cannot, in any way, claim to be reimbursed for the difference, in whatever form.

Reserve accommodation or restaurant services included in les Collectionneurs gift boxes (or e-gift Boxes) or to be paid for with les Collectionneurs gift certificates 

To benefit from the services included in a les Collectionneurs Gift box (or e-Gift box), the Beneficiary MUST make a reservation beforehand, by phone, with the Participating establishment of choice, as described below.

The list of Participating establishments involved in each offer can be found in each les Collectionneurs Gift box (or e-Gift box), subject to possible modifications VEGA VOYAGES may be obliged to apply. The up-to-date list of Participating establishments involved in each les Collectionneurs Gift box (or e-Gift box) offer can be found on the lescollectionneurs.com website in the section regarding les Collectionneurs Gift boxes.

To be able to use a les Collectionneurs Gift certificate to pay for accommodation or restaurant services, the Beneficiary MUST make a reservation beforehand, by phone, with the les Collectionneurs establishment of choice, as described below.

The list of les Collectionneurs establishments can be found in the printed (paper) les Collectionneurs Guide in effect on the day the les Collectionneurs Gift certificates were purchased, subject to possible modifications VEGA VOYAGES may be obliged to apply. The up-to-date list of les Collectionneurs establishments can be found on the lescollectionneurs.com website.

The Beneficiary may enjoy the services included in the les Collectionneurs Gift boxes (or e-Gift boxes) on any day during the week or at the weekend, at lunchtime or in the evening, depending on the options described in the packages and the opening days and hours of the Participating Establishments concerned, with the exception of December 24th, 25th and 31st and the 14th of February.

With regard to the Gift box (or e-Gift box) Our shopping trip in Paris: this Gift box is only valid from Thursday through to Monday throughout the year, whatever the season, with the exception of the 14th of February, December 25th and December 31st.

Member establishments of the les Collectionneurs network are obliged to accept les Collectionneurs Gift certificates (or e-Gift certificates) as payment method. Reservations may not be made through online travel agencies such as Booking.com, Expedia.com, Hotels.com etc. Tourist tax cannot be included in the amount on the les Collectionneurs Gift certificate. If applicable, they must be paid by the Beneficiary at/to the establishment.

The Beneficiary must communicate the following information to the Participating Establishment of his/her choice, for les Collectionneurs Gift boxes (or e-Gift boxes), or to the les Collectionneurs establishment of his/her choice, for les Collectionneurs Gift certificates (or e-Gift certificates)

- Name and full details, as well as the email address to which the confirmation email for the reservation must be sent.
- The name (theme) of the les Collectionneurs Gift box (or e-Gift box) in question, if applicable.
- The identification number of the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-Gift certificate) in question, (12-digit number if purchased on or after 25/09/2019 or a 14-digit number if purchased before 25/09/2019);
- The dates the Beneficiary wants to enjoy the services included in the les Collectionneurs Gift box (or e-Gift box), or the services to be paid for by a les Collectionneurs Gift certificate (or e-Gift certificate).

VEGA VOYAGES would like to point out to Customers and Beneficiaries that certain periods of the year are particularly busy with travellers, so it's recommended to make arrangements well in advance. During these periods, Participating establishments or les Collectionneurs establishments may rapidly run out of availability.

The Beneficiary may modify his/her reservation in accordance with the usual terms and conditions applied by the Participating establishment or the les Collectionneurs establishment concerned, by arranging it directly with this establishment. Modifications that are not in keeping with the terms and conditions normally applied by the Participating establishment or the les Collectionneurs establishment will not be accepted.

If the Beneficiary has modified the reservation in a way that is not in accordance with the usual terms and conditions of the Participating establishment or the les Collectionneurs establishment, and if the Beneficiary does not show up on the day and time as foreseen when the reservation was made, the Beneficiary will no longer be able to make use of the services included in the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate or e-Gift certificate in question.

Upon arrival at the Participating establishment or les Collectionneurs establishment concerned, the Beneficiary must hand over, in case of a Physical les Collectionneurs Gift box or a Physical les Collectionneurs Gift certificate, the original voucher representing this Physical les Collectionneurs Gift box or the Physical les Collectionneurs Gift certificate; and in case of a les Collectionneurs e-Gift box or les Collectionneurs e-Gift certificate, a paper print-out of this les Collectionneurs e-Gift box or e-Gift certificate.

The use of les Collectionneurs Gift boxes (or e-Gift boxes) or les Collectionneurs Gift certificates (or e-Gift certificates) in order to enjoy the services provided by the member establishments of the les Collectionneurs network, does not give the Beneficiary or Customer any rights to claim/receive any les Collectionneurs Loyalty Programme credits of any kind.

Complaints - Guarantee

Complaints and claims

The Customer must communicate all non-conformities observed when using les Collectionneurs Gift boxes (or e-Gift boxes) and les Collectionneurs Gift certificates (and e-Gift certificates).

Any complaints and/or claims regarding les Collectionneurs Gift boxes (or e-Gift boxes) and les Collectionneurs Gift certificates (or e-Gift certificates) can be filed with VEGA VOYAGES, either in writing, addressed to Service Marketing - les Collectionneurs Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - France, or by email, addressed to service@lescollectionneurs.com, or by telephone via +33 1 72 72 92 02 (no supplementary charge applied, charged at the price of a local call), Monday to Friday from 9:00 to 19:00, Saturdays from 9:00 to 13:00, public holidays excluded.

With regard to all services included in les Collectionneurs Gift boxes (or e-Gift boxes) that can be qualified as a "travel service" as part of a journey/travel in the sense of article L211-2 of the French Tourism Code, VEGA VOYAGES will be liable in case of contractual failure in the execution of such services.

Any photos used to illustrate les Collectionneurs Gift boxes (or e-Gift boxes) and les Collectionneurs Gift certificates (and e-Gift certificates) are not contractual and may be modified by VEGA VOYAGES at any given moment. They may originate from members of the les Collectionneurs network, or from an image database.

Legal guarantee of conformity

The Customer benefits from a legal guarantee of conformity provided for by the regulations in force, in particular in the event that the les Collectionneurs Gift Boxes (or e-Gift Boxes)  or the les Collectionneurs Gift Vouchers (or e-Gift Vouchers) do not correspond to the description given by VEGA VOYAGES.

Without proof to the contrary, any lack of conformity that occurs within twenty-four months from the time the les Collectionneurs Gift box (or e-Gift box) or les Collectionneurs Gift certificate (or e-certificate) is delivered, will be deemed to have existed at the moment of delivery. The action that results from a lack of conformity is described within two years from the delivery date of the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-Gift certificate).

If a lack of conformity has occurred, the Customer may request a replacement for the les Collectionneurs Gift box (or e-Gift box), or the les Collectionneurs Gift certificate (or e-Gift certificate). If the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-Gift certificate) cannot be replaced, the Customer may return it and obtain a reimbursement, or keep the non-conform les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-certificate) and demand a price reduction that will be determined on a case-by-case basis by mutual agreement between the parties.

Warranty against hidden defects

The Customer benefits from the warranty against hidden defects as described in articles 1641 through to 1649 of the French Civil Code.

VEGA VOYAGES is therefore held to apply this warranty to hidden defects affecting any les Collectionneurs Gift boxes (or e-Gift boxes) or les Collectionneurs Gift certificates (or e-Gift certificates), making them unfit for use as originally intended, or impairing that use in such a way that the Customer would not have bought it, or would have paid a lower price if he/she had been aware of them. The legal guarantee covers all costs caused by the hidden defects. The defect must have been present before the sale took place and make the products unfit for the use they were originally intended for.

In such a case, the Customer may return the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-Gift certificate) and be reimbursed for the amount paid, or keep the les Collectionneurs Gift box (or e-Gift box) or the les Collectionneurs Gift certificate (or e-Gift certificate) and be reimbursed a part of the price paid. The time-limit to act upon this is two years from the date the defect was discovered.

Intellectual property/copyrights

Trademarks and other distinctive features as well as elements reproduced on les Collectionneurs Gift boxes, les Collectionneurs Gift certificates and on the lescollectionneurs.com  website; in particular in the form of text, photos, images, icons, logos, are protected by intellectual property rights.

Any use, reproduction and/or representation of these elements by whatever means, without the express authorisation of the owner of the related intellectual property rights, could result in legal action before a competent court.

Privacy Policy

With regard to the commercialisation and use of les Collectionneurs Gift boxes and les Collectionneurs Gift certificates, VEGA VOYAGES needs to collect personal data regarding the Customer and, if applicable, the Beneficiary, either directly via the lescollectionneurs.com website, or indirectly through the Participating establishments and les Collectionneurs establishments.

All terms and conditions under which VEGA VOYAGES collects, processes and keeps these personal data are detailed in the Privacy Policy accessible at the following address: https://www.lescollectionneurs.com/charte-de-confidentialite.

Data controllers

Any data collected directly or indirectly for the commercialisation of les Collectionneurs Gift boxes and les Collectionneurs Gift certificates are processed by one or more of the following legal entities:

VEGA GESTION, a public limited company with a capital of €100,000 and registered headquarters at Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered with the Trade register (RCS) in Nanterre under number B382 256 857.

VEGA VOYAGES, a limited liability company (SARL), with a capital of €257,700 and headquarters at Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy les Moulineaux, registered with the Trade register (RCS) of Nanterre, under no. 422 044 693.

Customer and Beneficiary rights

The Customer and/or the Beneficiary have the following rights, as described below, regarding any personal data collected within the framework of the purchase or usage of les Collectionneurs Gift boxes and les Collectionneurs Gift certificates.

These rights may be exercised free of charge, unless it concerns unjustified or excessive demands. In the latter case, VEGA VOYAGES will invoice reasonable administrative costs incurred by responding to the demands of the Customer or Beneficiary.

Right of access, modification and suppression

The Customer and the Beneficiary can have access to any data regarding them, in order to modify them or modify their agreement about their communication:

- by sending an email to service@lescollectionneurs.com
- by writing to: Service Marketing les Collectionneurs - Données personnelles - Bords de Seine 1, 3 Esplanade du Foncet 92441 Issy-les-Moulineaux cedex

Right of objection

The Customer and Beneficiary may also, for legitimate reasons, object to their personal data being processed, by writing to the below address.

Right of data portability

In the aforementioned cases, the Customer and Beneficiary may request their personal data to be transmitted, either directly into their own hands, or to another entity designated by them.

Right of claim

The Customer and the Beneficiary have the right to file a claim with the CNIL (Commission nationale de l'informatique et des libertés, i.e. the French Data Protection Commission) if they think their personal data are being used in a way that does not respect data protection regulations or if they have reason to believe that their personal information are, or have been, used in a manner that is not in accordance with the law.

Cookies

By using the lescollectionneurs.com website, certain information regarding navigation may be, subject to the Customer's agreement, registered in so-called "Cookies" installed on his/her computer (the " Cookies").

These are used to improve the Customer's navigation and log in, and to retain page set-up preferences and identification codes for quicker access to online spaces and preferred display modes.

Cookies are also placed by services such as Google Analytics, to monitor the number of visits, page views and navigation. Collecting these data helps us to optimise the ergonomics and improve the functionality of the lescollectionneurs.com website.

If the Customer objects to the use of cookies, he/she can change his/her browser parameters.

Disputes

All orders for les Collectionneurs Gift boxes or les Collectionneurs Gift certificates are governed by French law.

In the event of a dispute, the parties agree to seek an amicable resolution before taking any litigation action. Any complaints/claims should therefore first be sent in writing to VEGA VOYAGES, at the following address: Service Marketing les Collectionneurs, Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.

The Customer and Beneficiary are informed that they may also address a claim/complaint to the European platform for online dispute resolution via: https://ec.europa.eu/consumers/odr/main/

If the attempt to find an amicable tentative resolution is not successful, the more diligent party can call, free of charge, on the services of the French Travel and Tourism Mediator: Médiation du Tourisme et Voyages, BP 80 303 - 75823 Paris Cedex 17 www.mtv.travel.

If no amicable agreement can be found, the dispute may be taken before a competent court.

Legal information

VEGA VOYAGES is a limited liability company (SARL), with a capital of €257,700.00 and headquarters at Bords de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered at the trade register (RCS) of Nanterre under no. 422 044 693.

VEGA VOYAGES is registered with the French Register for Tour and Travel operators (Registre des Opérateurs de Voyages et de Séjours) under number IM092100116.

Guarantor: GROUPAMA ASSURANCE-CREDIT & CAUTION - 8-10 rue d’Astorg, 75008 Paris, France.

Insurer: AXA FRANCE IARD - 313 terrasses de l'arche, 92727 Nanterre, France.

Rules and competitions

From 18 to 30 November 2020, 50 bottles of Moët & Chandon (20cl) are available to win when you place an order in the les Collectionneurs online boutique for a gift box or a gift certificate (with no minimum spend required) One bottle free with every order per household (same email, same postal address) Bottles will be posted out from les Collectionneurs' headquarters provided that les Collectionneurs employees are not prevented from working due to lockdown measures.  If delivery is not possible in 2020 it will be put back to 2021. 

les Collectionneurs, the box

Les Collectionneurs are selling "Les Collectionneurs, the box" at the public sale price of €69 (inc VAT) per box (including postage within mainland France only) from 06/05/21 until stocks run out. 

"Les Collectionneurs, the box" is a box designed for travellers, filled with craft items produced by restaurateurs and hoteliers who are part of Les Collectionneurs' community. It may come with reading materials produced by Les Collectionneurs or our partners.  

This is a limited edition product and will be sold online on a first-come, first-served basis. When the product goes out of stock, customers will be able to join a waiting list for the next edition of the gift box.  If, however, a purchase is validated when the product is out of stock, the customer will receive a complete refund.  Each customer can buy up to a maximum of 5 copies of "Les Collectionneurs, the box".  

A purchase of a copy of "Les Collectionneurs, la box" is not eligible for loyalty programme credits under the 2021 conditions. 

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To allow the restaurateurs and hoteliers of our community to once again share special moments with you, and welcome you under the best possible conditions in their establishments, specific COVID-19 health measures have been adopted along with additional measures to best adapt these policies to their unique type of operations. For details of the health policies implemented, please contact the particular establishment directly.

If the expiry date of the gift boxes and cheques falls between 1st April 2021 and 30 June 2021, it will be extended to 31 December 2021. Please check the date of validity of your particular gift box or certificate by clicking on this link

Should you wish to modify the validity date of another gift box or certificate (in accordance with our general sales conditions), simply enter the "gift box and certificate" section located above the very same page.